Training your sales teams in blended learning mode – both online and live – requires solid content that reflects the unique style of your House.
The Wind Rose provides support in that area by writing:
Your Retail Performance Book:
the 360° of retail where you will find all of your House’s essential procedures regarding, for example, boutique operations, grooming and merchandising, the boutique manager’s tool box, the sales signature, clienteling and customer services.
Your digital content:
digital solutions, hand-sewed with the only multi-channel platform that is 100% mobile first. These gameified learning activities, specifically created for mobile and accessible on and off line, are designed in short formats to accommodate the availability of your learners. The content we create -for your new joiners and longer-term employees – showcases your House, your products and your new collections.
Your sales signature:
a « sales label » with your unique DNA
the art of following up with your prospects and clients as well as techniques for phoning and chatting
Your customer service:
the client relation post-sales
the essentials for a luxury boutique manager