“No thanks, I’m just looking”…
And yet you buy. Why?

Guest on the podcast “Le Client”, Constance Calvet answers Marine Deck’s questions by sharing her expertise on the customer experience, drawing from her book “Non Merci je regarde.”
Together, in front of the camera, they discuss the art of emotional selling and customer relations—whether in store, remotely, or even by telephone.

On the programme:

• The magic phrase that turns an interaction into a unique moment

• How to shift from a transactional sale to an emotional relationship

• Real stories that show the power of “clienteling”

• The lesser-known strengths of remote customer relations

• The 5 keys to becoming an exceptional salesperson—even when you’re just starting out

• And above all… why the best sales are never just about products, but about emotions and shared stories

You can find the episode on YouTube or on Le Client Podcast

The “Le Client” Podcast:

Inspirational guests, experts in relationship and customer experience

Marine Deck, Customer Relation Expert and Speaker, hosts the Le Client podcast. The top experts in customer relations and experience share their CX strategies. Discover testimonials from professionals in customer relations. Apply proven methods in customer experience. Boost your customer satisfaction with concrete advice on customer relations.

Thank you to Marine Deck for this invitation!