“Ball, my dear ball, do you see luxury making a comeback?” Once upon a time, there was Madame Irma who, as she did every January, took out her crystal ball to decipher the secrets of the year ahead. “Ball, my dear ball, do you see luxury making a comeback?” she asks, and not without reason. […]
Once upon a time, a baby lay in a manger, tightly swaddled. Legend has it that in the first few days of January, kings traveled from afar to kneel before him, presenting him with sumptuous gifts. It’s a bit odd, when you think about it, to offer myrrh and incense to a newborn who doesn’t […]
Once upon a time, in the Land of the Rising Sun, there was a salesman named Jun, full of enthusiasm and talent. One morning, two wealthy ladies from Singapore entered the shop, queens, no doubt, judging by their bulging shopping bags and sparkly necklaces. They were welcomed accordingly, as hospitality is taken to extraordinary heights […]
“ An Ode to Pre-Loved Luxury ” Once upon a time there was a royal princess who donned the same dress twice in public. The audacity—and within the same week! Was the crown facing a budget crisis? The news lit up England’s tabloids. When Kate wore her favorite outfit for a third time, the nation […]
“Welcome” a tribute to hospitality in Luxury Retail The doorbell rings, and I rush to grab the package from the delivery person. My Sézane order has arrived. I unpack it feverishly. The contents are everything I was hoping for: scented tissue paper, a personalized card telling me that Marianne prepared my parcel, and even a […]
The Knight, the Mona Lisa, the Picasso and the Aesthete: All hail clients of ordinary luxury. “Luxury”, claims Bernard Arnault, “is the ordinary for extraordinary individuals and the extraordinary for ordinary individuals.” “Luxury”, claims Bernard Arnault, “is the ordinary for extraordinary individuals and the extraordinary for ordinary individuals.” Extraordinary… A word that invites pause. In […]
“No thanks, I’m just looking”…And yet you buy. Why? Guest on the podcast “Le Client”, Constance Calvet answers Marine Deck’s questions by sharing her expertise on the customer experience, drawing from her book “Non Merci je regarde.”Together, in front of the camera, they discuss the art of emotional selling and customer relations—whether in store, remotely, […]
Cinderella Gen Z Style “ Once upon a time, there was an orphan girl living under the thumb of a vile stepmother obsessed with her own image.” Every day, the poor teenager dutifully fulfilled her endless list of chores, catering to the whims of her two ghastly stepsisters whose world extended no further than the […]
Christofle and the Spirit of Innovation “Salespeople, become storytellers!” Over the past few years, storytelling has become an integral part of sales training programmes. Out with hard skills, in with heart skills, those abilities that captivate your client through all their senses. From salesperson to storyteller, we’re told there’s only one step. True, but […]
Quite simply, Nourish the bond with our clients Our clients see us as much more than salespeople. Like them, we are, each one of us, individuals linked by our encounters and exchanges. With The Wind Rose, discover the value of cultivating this relationship, and learn how to do it with sincerity, kindness, and trust! […]